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PRODUCT INFORMATION
Do you have a question? You may find an answer in our FAQs.
You can also reach out to us:
Call Us: +351 220 110 463
Talk to us directly using the chat on the bottom right of the screen
E-mail us using our form
Mon-Thu: 9:00 am - 6:00 pm
Fri: 9:00 am - 12:00 pm
Shipping Costs
Free shipping to mainland Portugal over 150€
Free shipping on orders over €250 to a selection of European countries:
Austria - Belgium - Croatia - Czech Republic - Denmark - Estonia - France - Germany - Hungary - Ireland - Italy - Latvia - Lithuania - Luxembourg - Monaco - Netherlands - Poland - Portuguese Islands - Slovakia - Slovenia - Spain (mainland only) - Sweden
Store Pickup
For orders within Portuguese territory, a pick up option will be available, where the items can be collected at our stores in Porto and Lisbon. Orders made using this option will receive an e-mail notification once they are ready to be picked up at the chosen location.
Turnaround
We require 1-2 working days to process your order before dispatching to our courier. Deliveries usually take from 2 to 4 week days after, to mainland Portugal and the rest of the World. For islands it may take up to 10 week days at the most.
Carrier
We use Chronopost (DPD Group) to deliver our orders and ship worldwide.
Order Tracking
You will be sent a shipping confirmation e-mail as soon as your order has been processed, with your tracking ID.
Take note that multi-product orders could be shipped and delivered separately.
If you have any trouble tracking your order, let us know so we can try to help.
Customs and Import Charges
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you might not be expecting.
The customer must take full liability for any parcels returned unpaid custom charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
