Frequently Asked Questions


Are all your products genuine?

Yes, we are licensed stockists for all our products. They are 100% authentic as sold by the brands themselves.

Are all your products made in Portugal?

Though we focus mainly on Portuguese brands and on acknowledging the quality of "made in Portugal" items, we complement our product offer with several international brands. Whenever an item is Made in Portugal it will be classified as such on the product description section.

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. Generally, items with no stock will be identified with a 'Sold Out' label, and items with low stock will show a quantity countdown. For products that are out of stock, you may choose to be notified via e-mail when they are restocked by clicking on "E-mail when available". 

From time to time and particularly with some of our more popular items, due to limited shared stocks, there may be some discrepancies. We will inform you as soon as possible, via e-mail, if a product you ordered is out of stock.

Some brands and products show limited stock, do you have more items or sizes available?

As we have a very close relationship with our partner brands, sometimes we can get you the item you want even if it shows as "Sold Out". If you are absolutely set on ordering an item that shows as 'Sold out', make sure to contact us to see if we can restock it.

What are 'Made to order' items?

Items labelled as 'Made to order' are produced specifically upon order. We do not carry stock for these, and they will only be produced once their order receives payment. As such delivery timings may be extended - please refer to the Product Description info for detailed production deadlines. Special conditions may apply to these items, including exceptions to our Return and Exchange policy.

Can I get more information about a product?  

We do try to give you as much information as possible on all our products, however, if you require any additional detail please send us an e-mail. We will be happy to help and even get in touch with the brand and designer to answer your every question.

The item I bought recently is now on sale, can I get refunded for the difference? 

As an online business, our prices change in accordance with sales trends and objectives, customer demand and stock availability. We are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do understand how frustrating it can be if you buy an item full price and its available on sale the next day.

Making an order

First time here, how long have you been trading?

We officially launched our first retail store in September 2014 as well as our online store. Our first store in downtown Porto opened in April 2015 and our Lisbon store dates back from December 2016.

I am new to the site, how do I order?  

We have tried to make The Feeting Room experience as easy and secure as possible. To order, follow the next steps: 

1. Browse the site to find a product you like – by using the main menu categories, sidebar filters and search;

2. Choose your preferred size (if applicable) and click Add to Cart;

3. Go to checkout, fill in your data and choose shipping and payment methods. You can checkout as a guest or by logging into your account.

4. Review your order. If you are happy with it, confirm payment.

5. You will receive an Order Confirmation e-mail. If you chose to pay via bank transfer, all the details to proceed with payment will be on this e-mail.

6. You will receive an Order Shipment e-mail once the order has left our headquarters, or a notification to Pick Up your order, as per your preferred option.

How do I know if my order has been submitted successfully?  

You will receive an automated e-mail to confirm your order has been received. Make sure to add our e-mail address to your address book to avoid notifications going into spam or junk folders.

I saw an item at the store and cannot find it online. How can I order it?

Send us an e-mail, Instagram DM, or a message in our sticky chat widget. Make sure to refer at which of our stores you saw the item, and to describe it to the best of your ability (type of item, color, cut, details, etc). We will do our best to get the right match and as soon as we have stock confirmation, we can make a draft order for you, after which you will receive an e-mail notification to complete the order with shipping details and payment.

Can I ask the parcel to be sent to an alternative address or an address that is not registered to my account?  

Yes. You can register an alternative address online at your account page, so you can ask the parcel to be shipped to other than your billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details, please contact us immediately and we will try to amend them.

I would prefer to not receive my order at home or at work. What can I do?  

You can always ask a friend or family member to get your order for you. If you are in the Porto or Lisbon areas in Portugal, you may also pick up your order at our stores. All you have to do is select the Pick up option at checkout.

Is it safe to buy from this site?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

What payment methods do you accept?

We accept payments by Credit Card, PayPal and Apple Wallet. When checking out you will be asked about your preferred method of payment.

After ordering

Where is my order?  

If your order has not arrived when you were expecting it, please do the following:
- Check if you have received a dispatch confirmation e-mail with your tracking ID and use it to check the order’s status on this page;
- Check within MY ACCOUNT: Is your delivery’s address correct? Are your contact details up to date?
- Check for text messages, e-mails and attempted delivery cards from our carrier, Chronopost. Your parcel may be awaiting collection at a local delivery pick-up point or you may need to re-arrange delivery;
- Check if someone else residing at your address has taken receipt of your parcel.

If you still can't locate your parcel, don’t hesitate to contact our customer service team. We will do our best to help you.

Part of my order is missing or incorrect, what now?   

If an item is missing from your order, please contact our customer services team. Be sure to give us your order number and the name of the missing item and we will do our best to resolve this issue as quickly as we can.  

The local customs in my country are asking for more information regarding the parcel. Can you help?  

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order and tracking numbers, via e-mail. We will do our very best to help resolve the matter as swiftly as possible.  

How can I return an order?

You can return an order within 30 days of receipt, providing the items are in original resalable condition. You will need to send us the item via a carrier of your choice or return them at one of our stores. After we check the item's condition, you will be refunded for the item, but not for any shipping-related costs. Learn more here.

Can I exchange an order?


I own a brand that matches your positioning, can I sell it in your store?  

Our DNA lies on the collaboration with brands! We always seek new, interesting projects that would like to be part of ours. If you own a project or brand that you would like to present, reach out to us. Fortunately, we receive lots of e-mail from great brands who would like to partner with us however that means it may take some time for us to get back to you.

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