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Shipping Costs
Free shipping to mainland Portugal over 150€
Free shipping on orders over €250 to a selection of European countries:
Austria - Belgium - Croatia - Czech Republic - Denmark - Estonia - France - Germany - Hungary - Ireland - Italy - Latvia - Lithuania - Luxembourg - Monaco - Netherlands - Poland - Portuguese Islands - Slovakia - Slovenia - Spain (mainland only) - Sweden
Store Pickup
For orders within Portuguese territory, a pick up option will be available, where the items can be collected at our stores in Porto and Lisbon. Orders made using this option will receive an e-mail notification once they are ready to be picked up at the chosen location.
Turnaround
We require up to 3 business days to process your order before dispatching to our courier.
For Portugal and Spain the delivery is expected to take 1 business day, as soon as the parcel is dispatched.
For other locations please contact hello@thefeetingroom.com for more information.
Carrier
We use CTT Portugal to deliver our orders and ship worldwide.
Order Tracking
You will be sent a shipping confirmation e-mail as soon as your order has been processed, with your tracking ID.
Take note that multi-product orders could be shipped and delivered separately.
If you have any trouble tracking your order, let us know so we can try to help.
Customs and Import Charges
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you might not be expecting.
The customer must take full liability for any parcels returned unpaid custom charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.